The Maharashtra Real Estate Regulatory Authority (MahaRERA) has directed local civic bodies to catalogue 606 unregistered projects across the state with the authority immediately. Various consumers had registered complaints against the projects in the form of ‘source complaints’, stated MahaRERA authorities.
While 717 unregistered projects had been noted in the complaints, the authorities were able to get 111 projects registered with MahaRERA over a period of one year.
MahaRERA has allowed consumers to file complaints against unregistered real estate projects on its website after paying Rs5,000 from August 16. As per the July 31 order of the Bombay High Court, it is mandatory for MahaRERA to hear consumer complaints, irrespective of the registration status of the project. Therefore, the number of complaints have picked up, stated officials.
Over the last month itself, 335 complaints have been filed, of these 60 complainants have decided to register a ‘source complaint’. The authority will have to hear consumer grievances filed under Section 3 of the RERA Act if the realty project, whether underconstruction or completed, is not registered with it. As per the latest format, filing and tracking real estate complaints of non-registered projects too has become simpler, officials said.
MahaRERA secretary Vasant Prabhu told TOI that the authority has initiated action and close to 111 projects have been registered after repeated follow-up. The process of registering the remaining projects is underway, he said. “MahaRERA has also informed the planning authorities, which includes municipal corporations, about 135 projects,” Prabhu shared.
Since May 1, 2017, MahaRERA has received 11,249 emails that include complaints against unregistered projects.
In the new process, in case of unregistered projects, the complainant must fill a simple form and include his or her mobile number. The contact details help the complainant keep track of the progress in the case. Once the complainant submits the information, the website generates a number for future enquiry. The complainant is able to view the status of MahaRERA’s investigation.
The change is intended to make the process simpler for both the developer and the complainant. “A standard operating procedure for handling complaints had become essential as the number of projects to be registered will increase in the coming days,” Prabhu said.
Until now, MahaRERA has received 3,927 complaints, of which 1158 are being heard, while orders have been passed in 2,255 cases. In the appellate tribunal, 344 appeals have been received. Of these, 97 appeals are in the process of hearing and orders have been passed in 84 cases.
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